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A way of life


Life Eugene Marais Hospital is a member of Life Healthcare, one of the largest private hospital groups in South Africa, operating 63 acute care facilities across the country.

Life Healthcare is recognised throughout the health industry for its high calibre healthcare professionals and excellent facilities.

We believe delivery of world class healthcare is achieved through a combination of unparalleled quality and clinical excellence; along with a true focus on the personal needs of our patients and their families.

Every day we subscribe to the core values of the Life Healthcare group, while individually striving to continually improve facilities, standards and technology.

At Life Eugene Marais Hospital our priority is to focus on the delivery of a special brand of health and care to patients. Within a world class hospital, this unique approach is what makes the difference and helps us to maintain our position as one of the top hospitals in the country.



Contact us


Physical address

696 5th Avenue
Les Marais
Pretoria
0084

Postal address

P O Box 30013
Wonderboompoort
Pretoria
0033

Telephone 012 334 2777
Fax 012 334 2508
Email Veronica.Holliday@lifehealthcare.co.za
Map Life Eugene Marais Hospital


Management

Our management can be contacted through our hospital’s reception desk or through e-mail.

Position Name
Hospital manager Johan Joubert
Nursing manager Liana Engelbrecht
Administration manager Minante Theron
Marketing manager Veronica Holliday
Pharmacy manager Nikita Reddy
Services manager Salome Fourie



Our team

At Life Eugene Marais Hospital we understand that we have a responsibility to meet the expectations of those who are entrusted to our care as well as the expectations of their loved ones.

This realisation enables us to ensure that we focus on an experience of care for everybody who visits or is admitted to one of our hospitals or healthcare facilities.

All Life Eugene Marais Hospital staff participate in ongoing quality training ‘Q to the power of e’. Here we each come to appreciate the importance of quality in delivery of service and to embrace caring principles of empathy, ethics, excellence, energy and empowerment.

Results of ongoing patient satisfaction surveys tell us that a stay at Life Eugene Marais Hospital reflects the high standards of health and care we set out to deliver.

The care delivered at Life Eugene Marais Hospital extends into the community.

Our employees at all levels actively participate in community initiatives to improve the quality of life in surrounding areas.



Our facilities

Everything we do is focused on delivery of high quality treatment and unique standards of care - whether for routine, more serious or extensive procedures. Our sophisticated facilities include:

  • 364 beds and 14 theatres (includes 60 specialised beds) 
  • A fully integrated cardiac unit including a cardiac catheterisation facility with sophisticated x-ray, monitoring facilities and cardiac theatres
  • A 12 bed cardiac and cardiothoracic intensive care unit
  • A 6 bed cardiac and cardiothoracic high care unit
  • The hospital is well known for its neuro and orthopaedic surgery with state-of-the-art equipment
  • A neuro-spinal rehabilitation unit
  • A radiology facility, with a comprehensive range of sophisticated diagnostic equipment including a CT scanner and MRI
  • A 12 bed maternity unit with well-appointed wards and video security facilities
  • A 6 bed neonatal intensive care unit complete with state-of-the-art monitoring and life support equipment providing the best possible environment for our smallest patients
  • A 24-hour trauma and emergency unit. This level one unit is manned by general surgeons 24x7x365 and supported around the clock by resident specialists
  • A 15 bed general intensive care unit
  • A 20 bed high care unit
  • A hyperbaric oxygen unit



Medical and surgical disciplines

  • Cardiac & thoracic surgery
  • Cardiology
  • Dentistry
  • ENT
  • General practice
  • General surgery
  • Maxillo-Facial surgery
  • Medical oncology
  • Neurology
  • Neurosurgery
  • Nuclear medicine
  • Obstetrics and gynaecology
  • Oncology and clinical radiation
  • Orthopaedic surgery
  • Paediatrics
  • Pathology
  • Physicians
  • Plastic surgery
  • Radiology
  • Nuclear medicine
  • Rheumatology
  • Urology
  • Vascular surgery

Ancillary services:

  • Biokinetics
  • Dietetics
  • Hyperbaric oxygen unit
  • Occupational therapy
  • Pharmacy
  • Physiotherapy



Specialist facilities

Cardiac facilities and services
The Cardiac Centre at Life Eugene Marais Hospital is a unique, integrated, self-contained unit. The unit consists of cardiologists, physicians and technologists, a dedicated cardiac ward, cardiac high care ward, coronary care unit and cardiac surgical intensive care unit, with a state of the art cardiac catheterisation laboratory and surgical theatre.

The Cardiac unit focuses on all aspects of cardiology and cardio thoracic surgery from prevention and diagnosis, to treatment and rehabilitation of cardiac patients.

The standard of diagnostic, interventional cardiology, pacemaker and cardiac surgery is comparable with the highest international standards. This has been achieved through a team of caring, highly trained cardiac nursing staff, technologists, physiotherapists and experienced, internationally trained medical doctors.

Services

At Life Eugene Marais Hospital, the following services are available:

  • Angiograms
  • Cardiac catheterisation procedures
    • Coronary angioplasty (PTCA)
    • Implantation of stents
  • Coronary artery bypass surgery
  • Implantation of artificial heart valves
  • Implantation of pacemakers

Facilities

  • Hospital care in private or semi private wards
  • Critical care and surgical critical care units
  • 24 hour emergency unit with helicopter landing pad
  • Cardiac catheterisation laboratory
  • Cardiac theatre
  • Integrated cardiac ICU, high care and cardiac general ward
  • Radiology unit including CT scanner

Support services and facilities

  • Health awareness programmes
  • Rehabilitation programmes
  • Dietetics
  • Occupational therapy
  • Patient and family counselling
  • Pharmacy
  • Physiotherapy
  • Support Groups

Maternity facilities
Life Eugene Marais` maternity team is dedicated to the well-being, health and comfort of mother and child, before, during and after birth. Specialists, paediatricians, midwives and professional nurses provide around-the-clock care, support and guidance on all aspects of pregnancy, birth, motherhood and parenting.

Little Life facilities

  • A 12 bed maternity unit with secured access to ensure the safety of your baby. Accommodation is provided in private and semi-private rooms (please enquire upon booking your bed as to availability).
  • A six bed neonatal intensive care unit with state-of-the-art monitoring and life support equipment for premature and full term babies requiring special care, this includes 3 paediatric ICU beds, which are based within the General ICU (1).

Little Life services

Through the following services, our goal is to provide a holistic experience for the mother and her baby:

  • Birth preparation classes - evening courses for mothers and fathers
  • Maternity facilities - a fully equipped maternity unit with medical care and personal attention ensuring a confident new mother on discharge.
  • 4D sonar scan - free to mothers that give birth at the Life Eugene Marais Hospital (Best between 28-32 weeks) 
  • Neonatal intensive care unit, fully equipped to care for babies with special needs
  • Sr. Tanya’s baby clinic at Life Eugene Park, 082 346 0600

Birth Preparation at Life Eugene Marais Hospital (Enquiry & Details below): 

Our Birth Preparation Classes are devised and run by experienced midwives at Life Eugene Marais Hospital for expectant mothers and their partners. These classes:

  • help new parents anticipate what will happen during labour and birth
  • equip parents to deal positively with the changes that will take place in their lives and homes once their new baby has arrived
  • educate mothers and their partners thus providing a better understanding of pregnancy
  • Introduce parents to the joys and demands of life as a new family.

Birth Preparation Classes cover pregnancy and early parenting topics including understanding pregnancy, normal labour and birth, assisted delivery and practical advice, the newborn baby, bathing baby, CPR and breastfeeding.

Birth preparation classes commence at about 26 - 32 weeks into the pregnancy. To ensure a place, bookings for Birth Preparation Classes should be made early when expectant mothers are 12 to 16 weeks pregnant.

BOOKINGS: Please enquire with Sr. Annette van der Merwe (084 499 7268) one Saturday per month, full day class.

4 D Sonar Scan

Our maternity unit offers a free 4D sonar scan to all mothers that give birth at the Life Eugene Marais Hospital. You should book your 4D scan as soon as possible due to the fact that the facility conducts this procedure is extremely busy and booking are subject to availability.

The optimal time for a scan is 26 - 32 weeks but it can be done at any time after 25 weeks.

Please visit Pre-admissions FIRST, you will receive a sticker upon making the bed booking and from here you may proceed to the Maternity ward where you will be allocated a date and time for the scan.

Booking

The birth of a baby is one of the most significant life experiences for a woman and her partner. At Life Eugene Marais Hospital, the best medical care and personal attention ensures that this event is memorable, enjoyable and as trouble free as possible.

Top gynaecologists and paediatricians based at Life Eugene Marais Hospital ensure that a mother and her baby remain in good health throughout pregnancy, during labour and after birth.

In addition, Life Eugene Marais Hospital is home to the latest technology and state-of-the-art equipment, including a special Neonatal Intensive Care Unit for special-needs babies.

We want to make sure that you and your baby`s stay with us is as comfortable and relaxing as possible. We assure you right from the outset, our staff will help you in every way to enjoy this wonderful experience. To help you feel more confident about the delivery of your baby, Sr. Annette van der Merwe will conduct maternity ward tours upon bookings where you will be shown both the accommodation and facilities. New fathers and other siblings often benefit from the orientation visit too.

For your own peace of mind, please check with your medical aid regarding the benefits available for your confinement.

Preadmission Clinic

In order to speed up the admission process, we request you attend our Preadmission Clinic, on the ground floor, (open Monday to Friday between 08h00 and 16h00) from 30 weeks into your pregnancy, in order to complete the necessary documentation for your forthcoming admission. We need copies of the ID`s both parents. Pre-admissions should preferably be done at 24 weeks to ensure booking success for a 4D scan.

Preadmissions: 012 334 2534 / 2575 or emh.admission@lifehealthcare.co.za

If your Medical aid requires a preauthorisation number, please bring this with you too. Kindly note that should you have a 3rd generation birth as a medical aid patient – you are required to please inform the hospital / pre-admissions clerk upon bed bookings. This information is critical and we ask that you please contact pre-admissions if you are not certain.

Choosing your accommodation

Maternity at Life Eugene Marais offers a selection of maternity wards, including a general ward, 2-bed semi-private wards and single bed private wards. Please check with your medical aid to ascertain the benefits available to you. Each ward has a colour television and M-net to help you relax and a nurse paging system. Kindly note that private wards are available subject to availability, please enquire with the bed bookings clerk.

Special dietary requirements?

Should you require a special diet, please notify the hospital.

In Preparation

It is a good idea to pack for your stay at Maternity at Eugene Marais well before the baby is due so that everything is ready when labour begins.

For yourself

At least two feeding bras, dressing gown and front fastening nightdresses for breast feeding, beast pads and toiletries. It is preferable not to bring jewellery, large sums of money (there is an ATM machine available within the greater hospital but not in maternity) or high value items such as cell phones.

For baby

4 sets of clothes

2 x receiving blankets

2 x warm blankets

Wet-wipes

Dummy

Visiting Hours

Although the rest of Life Eugene Marais Hospital has an open visiting policy, visiting in our maternity unit is restricted to allow new mothers to rest and feed on demand and for infection control purposes.

In the general and semi-private wards visitors are restricted to 2 per bed. Please advise your friends and family prior to the birth of the baby to avoid misunderstandings.

recommendedFathers may visit between 08h00 and 20h00. Visiting hours for family and friends is restricted to 15h00 to 16h00 and 19h00 to 20h00.

No children under the age of 12 (apart from siblings) may visit in the maternity unit. Kindly note that this is in the interest of the mother and baby’s health, in order to minimise infection risks.

Security for mother and baby

Restricted visiting also helps our staff to ensure your baby`s security, as unidentified visitors are not permitted into the ward out of designated visiting times.

For your baby`s safety and for your peace of mind, the nursery door is locked at all times.

Blood to Blood Bank

Certain medical aids do not cover the transportation of blood to Blood bank. Should your baby`s blood require testing and your medical aid does not cover this service, the fee will be deducted from your booking deposit.

We are looking forward to having you with us and wish to congratulate you on your baby. Please don`t hesitate to contact us should you need further information.

Life Rehabilitation
Life Rehabilitation has opened an upgraded neurological rehabilitation unit at Life Eugene Marais Hospital.

Life Eugene Marais Hospital is well known for its services in spinal and stroke rehabilitation. The spinal unit, which was established some 12 years ago, is now double its size with a new gym, therapy area, dining areas, an outdoor treatment and relaxation space, decor upgrades and new equipment. The upgraded unit forms part of a programme to develop our existing units as benchmarks of excellence and utilise the expertise that has been gained over the years.

For more information please contact Gerda.Swart@lifehealthcare.co.za or Veronica.Holliday@lifehealthcare.co.za.



Supporting doctors

The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

The telephone details of the specialists have been listed below and have been categorized in accordance to their specialty. They are contactable Monday to Friday, between 09:00 and 17:00.

It is preferred practice to be referred by your general practitioner on making an appointment with a specialist.

Name Contact number

Biokineticist(s)
Nico Grobler 012 335 8267

Cardio-thoracic surgeon(s)
Dr K Stanton 012 335 5162
Dr M van der Lingen 012 335 3622

Cardiologist(s)
Dr I Dannheimer 012 335 4070

Dentist(s)
Dr P Snyman 012 335 1410

Ear, nose & throat surgeon(s)
Dr G Moolman 012 335 2544
Dr J Kock 012 335 7942
Dr K Meyer (non-resident) 012 565 6307

General surgeon(s)
Dr A du Plessis 012 335 7275
Dr A Marx (Non-resident) 012 548 5408
Dr C van Wijk 012 335 2127
Dr H Mentz (Non-resident) 012 548 6830
Dr Michiel Durand 012 335 2840

Gynaecologist(s)
Dr A Seris 012 335 2157
Dr Arrie Mouton (non-resident) 012 323 7687
Dr E de Gouveia 012 335 6998
Dr Idalette Boshoff 012 335 4265
Dr Liz Freislich 012 751 1417
Dr M Sinclair (non-resident) 012 335 0931

Hyperbaric oxygen therapist(s)
Dr G Weir 012 335 8651

Maxillofacial and oral surgeon(s)
Dr A Martin 012 335 5211
Dr M Bouckaert 011 970 3320

Nephrologist(s)
Dr Bernard Tjalinks (non-resident) 012 335 2459

Neurologist(s)
Dr Chris Retief 012 335 6588

Neurosurgeon(s)
Dr J du Plessis 012 335 0877 / 8
Dr J Joubert 012 335 8878 /8844
Dr L Nel (Snr) 012 335 2400

Nuclear medicine
Dr A van Niekerk 012 335 1375

Oncologist(s)
Dr L Fourie 012 335 2205

Orthopaedic surgeon(s)
Dr A Peach 012 335 9521
Dr Chris Snyckers 012 335 3415
Dr D Mare 012 335 2171
Dr DJM Frantzen 012 335 3415
Dr Duwayne Vermaak 012 335 2400
Dr Etienne Hefer (Non-resident) 012 332 1445
Dr Felicia Kluever 012 335 9521
Dr H Swart 012 335 2920
Dr Helene Basson 012 335 7686
Dr Hilgaard Visser 012 335 3415
Dr J Basson 012 335 2175
Dr J Myburgh 012 335 6588
Dr Slade Vermaak 012 335 2400
Dr Werner Muller 012 335 6588

Paediatrician(s)
Dr A Burger (Non-resident) 012 548 7120
Dr de Jager Booysen 012 335 6153
Dr H Brozio (Non-resident) 012 546 0785
Dr J Smith 012 330 8208
Dr M Molentze 012 335 3916

Physiotherapist(s)
Colin Hill 072 459 1222 / 012 335 8267

Plastic surgeon(s)
Dr J van Wyk 012 335 0667

Psychiatrist(s)
Dr K Lubulu 012 335 2958

Psychologist(s)
Rex du Plessis 082 772 1326

Radiation oncologist(s)
Dr Rouchelle Marais 012 335 6771
Dr Sheynaz Bassa 012 335 6771

Rheumatologist(s)
Dr Christa van Rensburg 012 335 2920

Sonographer(s)
Riette van der Linde (Heart / 4D Sonar / EKG) 012 335 6588

Specialist physician(s)
Dr C Benson 012 335 9703
Dr C Siebrits (Non-resident) 012 430 7208
Dr H Prinsloo (Non-resident) 012 546 9902
Dr J Smit 012 335 5650
Dr L Roux 012 335 7561
Dr M Nieman (Non-resident / Based at Annlin) 012 567 6424
Dr MD Mushi 012 335 1863
Dr W Theron 012 335 5153

Trauma unit
Dr L Engelbrecht 012 335 5911

Urologist(s)
Dr F Duvenage 012 335 6533
Dr Thys Engelbrecht 012 335 5650
Dr Yvan Debeil 012 335 5650

Vascular surgeon(s)
Dr G Weir 012 335 8651



Patient and visitor information

In order to ensure that your stay is as pleasant and uncomplicated as possible hereunder follows information that may be of assistance.


Accommodation

Accommodation at our hospital is extensive and includes:

General wards:

  • Private, semi-private and four bed rooms.
  • Private rooms have en suite bathrooms, TV`s. (Please enquiry upon bed-booking as to availability)
  • Patients order meals from a menu.

Paediatric ward:

  • 35 bed ward and play area with TV & toys.
  • Video controlled security doors to ensure the safety and security of young patients.


Admission

By following a few simple guidelines the admission process can be speeded up and become less complicated.

  • Medical aid patients should check with their medical aid / scheme prior to admission to obtain pre-authorisation, if deemed necessary by the medical aid / scheme.
  • Patients will be required to present their medical aid card and identity document on admission.
    Persons under the age of 18 must be accompanied by a parent or legal guardian.
  • Patients should bring along any relevant medical items such as x-rays, letters from their doctor, current medication being taken etc.
  • Patients will need to bring an overnight bag containing sleepwear, dressing gown, slippers and basic toiletries. Patients are kindly requested to leave jewellery, large sums of money, other valuables or firearms at home.
  • Also refer to the “Tariffs” and “Discharge” sections below, for more information on prepayment and payment procedures.


Cell phones, radios and CD players

In the interest of other patients, personal radios, and CD players are not allowed in the wards unless being used with headphones.

We recommend that you do not bring cell phones to the hospital, but should you do so these may not be used in general wards by patients or visitors. Should you wish to make use of our security safe to secure your cell phone until discharge, kindly ask the receptionist on admission or the unit manager or ward secretary.


Coffee shop

Life Eugene Marais Café is situated on the ground floor and is open from 07h30 to 20h00, every day of the week.


Discharge

On leaving, do not forget to collect your medication and x-rays.

Day patients undergoing surgery under anaesthesia should arrange for transport from hospital - it is illegal to drive for 24 hours following anaesthesia.


Finances

Medical aid patients, please note that whilst every effort is made to obtain payment from your medical aid on your behalf, the responsibility of the payment for services rendered is yours. Any items not covered by your medical aid must be settled by yourself. i.e. ward requests, telephone calls, pharmacy scripts, levies, etc.

Private patients will be required to pay a prepayment estimate (quote will be done) and this amount must be paid on or before admission. The balance must be settled on discharge. Credit cards are accepted. (Mastercard and Visa). Should you wish to discuss any of this further, please contact our Credit Controller who will gladly assist you.

Account Enquiries: 012 334 2617

Services provided by GP’s, specialists, anaesthesiologists, radiologists, pathologists, physiotherapy, and other healthcare professionals are not included in the hospital bill and will be charged separately.


Patient meals

Good nutrition is an important part of hospital care and we trust you will enjoy your meals while you are here. Our menu has been carefully planned to ensure that the meals you eat during your hospital stay are both enjoyable and healthy. The emphasis is on meals that are low in fat, especially saturated fat, and high in fibre. This type of diet is recommended for general health and for the prevention of certain diseases such as heart disease and cancer. A cardiac diet is offered in the Heart Centre. Our kitchen is halaal certified.


Pre-Admission

A pre-admission should be carried out at least 48 hours prior to admission in order to be able to identify any possible health risks and to provide information regarding admission, thus speeding up the admission process. Pre-admission forms are available from your doctor’s rooms or the hospital’s reception department. After completion of the pre-admission form it can either be faxed to the hospital to (012) 334 2574 prior to hospitalisation or handed in personally at the pre-admission clinic. On receipt of the faxed pre-admission form, a telephonic assessment regarding health problems and needs will be carried out by the nursing personnel at the pre-admission clinic. When visiting the pre-admission in person, a clinical assessment will be done.


Public Relations Officer (PRO)

Our PRO, Ms Veronica Holliday serves as a link between the hospital, patients, doctors and staff. Should you need any assistance please ask for her at the reception desk of our hospital.

Should you be from out of town the PRO and reception desk both have a list of accommodation near the hospital for family members and visitors.


Service monitoring

In keeping with our goal to continue providing high quality customer care, we monitor our service on an ongoing basis. Customer satisfaction is measured in every department, you will receive a follow up from after discharge to complete regarding service levels during your stay at our facility. Participation is voluntary, this information is utilized to assist hospital management in addressing any problems that may be identified, thereby allowing us to improve our service.

To further ensure the satisfaction of our clients a Customer Care Team is available around the clock. They render physical, social and psychological support to patients, whilst at the same time address complaints and/or problems that may arise. If at any time during your stay there is an issue related to service, please don’t hesitate to contact the Unit Manager of the ward or any of the nursing management through 012 334 2758.

For further enquiries please contact Veronica Holliday on 012 334 2507 / Veronica.Holliday@lifehealthcare.co.za.


Smoking

For obvious reasons smoking is not allowed in any part of the hospital. A designated smoking area is provided on the 2nd floor and in the outside areas at the front and rear of the hospital.


Surgical and theatre patients

Unless otherwise stated by your doctor, do not eat or drink anything for at least six hours prior to admission.

If you have a cold, fever, rash or if you are simply not feeling well, contact your doctor immediately as he or she may need to postpone your operation.

Please note that the time you are asked to report to the hospital will differ from the time at which your operation actually takes place. This is done to facilitate the time allocation for the theatres as well as to accommodate emergencies and variances, which occur from time to time. Please prepare yourself for a waiting period and bring reading material or something to keep yourself occupied.


Valuables

We encourage you not to bring valuables (e.g. cell phones, jewellery, large amounts of money) to the hospital, but should you do so, we recommend that you make use of our security safe for those items you may wish to put away. Whilst every effort is made to protect patients` belongings, we cannot be held responsible for any loss that may occur. Should you wish to make use of our security safe, kindly ask the receptionist on admission or the unit manager or ward secretary. A receipt will be issued accordingly.


Visitor Information

We welcome visitors, as we know what a difference the support of close family and friends can make. In terms of this, and bearing in mind the rest that all patients require, we would prefer that visitor`s visit their loved ones only at certain designated times these are:

    General Wards:
  • 15:00 - 16:00
  • 19:15 - 20:00

    Cardiac Ward / Cardiac High Care / Cardiac ICU:
  • 11:00 - 11:30
  • 15:00 - 16:00
  • 19:15 - 20:00

    Children`s wards:
  • 10:00 - 12:00
  • 14:00 - 20:00

    Maternity Unit
  • 08:00 - 20:00 (Fathers)
  • 15:00 - 16:00
  • 19:00 - 20:00 (Friends and family, except for siblings, no children under the age of 12 allowed)

    Neonatal Intensive Care unit
  • 08:00 – 20:00 (Parents only)

    Intensive care and high care units
  • 15:00 – 16:00
  • 19:15 – 20:00

    Rehabilitation unit
  • 16:00 - 20:00

Further to this, there are other rules that apply in terms of visiting and they are:

  • Visitors are restricted to three per patient at one time. Children are welcome provided that they have adult supervision.
  • In the Intensive Care Unit (ICU), we only allow two family members per patient.
  • In the High Care wards, two visitors per patient are allowed.
  • Permission is to be obtained from the unit manager for visiting outside these times.